Frequently Asked Questions
Everything you need to know about our artisanal treats and drinks.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or insulated with eco-friendly packaging to maintain texture and flavor during transit. We use expedited shipping to ensure products arrive at your doorstep within 48 hours of leaving our kitchen.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated selection of plant-based and gluten-sensitive treats. You can filter our menu by dietary preference to find the perfect snack for your needs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
Can I schedule a local pickup for my order?
Absolutely. During checkout, select the 'Local Pickup' option. You will receive a notification via email or SMS as soon as your order is ready at our Soft Bar + Cafe storefront.
Do you provide catering for large events or offices?
We do! We offer curated catering boxes and bulk beverage carafes for events. Please visit our 'Catering' page or email our team at least 72 hours in advance to coordinate your order.
How should I store my Soft Bar treats once they arrive?
To maintain peak freshness, we recommend storing pastries in an airtight container at room temperature for up to 2 days, or freezing them for up to 2 weeks. Reheating instructions are included in every box.