Returns & Exchanges
At Soft Bar + Cafe, we strive for perfection in every order; however, due to the perishable nature of our artisanal food and beverages, we can only offer refunds or replacements for items that arrive damaged or incorrect.
Document the Issue
Take clear photos of the damaged product and the original packaging within 24 hours of receiving your delivery.
Contact Our Team
Send an email to [email protected] with your order number and the attached photos to initiate a claim.
Verification Process
Our quality assurance team will review your request within 2 business days to verify the issue and approve a resolution.
Receive Refund or Replacement
Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing